Your safety
Fraud warning
Last updated 21 Aug 2026
Vehicle purchases attract fraudsters because the sums are large and the pressure to move quickly feels normal. A few simple habits protect you completely.
We will never call, text or email you to ask for payment into a different bank account.
The only accounts we accept money into are the ones listed in your customer portal. If an account number reaches you any other way, it is not ours.
Never pay an individual
Do not hand cash to, or transfer money to, a sales representative, a driver, an agent, a “head of sales”, or anyone’s personal account — no matter how well you know them or how convincing the reason sounds.
Money paid to an individual is not a payment to the company. It will not appear on your order, it will be rejected, and we will not be able to recover it. Staff who ask for money personally are acting against our rules and are dismissed and reported.
How to check before you send money
- Sign in to the customer portal yourself — type the address, do not follow a link from a message — and read the account details on the payment screen.
- Confirm the account name matches our registered company name. A personal name is always a red flag.
- Send a small first transfer only if you are unsure, and check it appears in the portal.
- Upload your proof of payment in the portal so finance can match it to your order.
Warning signs
- Urgency: “the price goes up today”, “the unit will be released to someone else in an hour”.
- A new account number sent by WhatsApp, SMS or email, or a “temporary” account.
- A request for cash, gift cards, cryptocurrency, or payment to a third party “handling clearing”.
- Pressure to keep the arrangement between you and one staff member.
- An email address that is close to ours but not exactly ours.
- A discount only available if you pay outside the portal.
What we will always do
- Publish every acceptable bank account in your portal, and nowhere else.
- Record every verified payment against your order, so your balance is always visible to you.
- Ask for identity documents only through the portal’s secure upload.
- Never ask for your password, your one-time codes, or your card PIN.
If something feels wrong
Stop. Do not transfer anything. Email info@7siv.com or raise “Something’s wrong” in your portal, and keep the message or screenshot. We would far rather answer a cautious question than trace a lost transfer.
If you have already sent money to the wrong account, contact your bank immediately and ask them to recall the transfer, then tell us so we can support your report.